Thank you for shopping with The Remap Link! We strive to provide high-quality products and services. Please read this Returns & Refund Policy carefully to understand your rights and responsibilities.
1. Digital Products
Due to the nature of digital goods, all sales of digital products are final. Once a digital product has been delivered or accessed, it is non-refundable and non-returnable. By purchasing digital products from The Remap Link, you agree that:
- You waive the right to cancel the purchase of digital products once the download or access has been provided.
- You acknowledge that digital products are excluded from the Consumer Contracts Regulations 2013 under UK law, which recognizes that digital content cannot be returned once accessed.
- In cases of technical issues, we are here to support and resolve issues promptly, but refunds cannot be issued for digital products under any circumstances.
Please contact us at [contact@theremaplink.co.uk] if you encounter any technical problems.
2. Physical Products
For physical items, we accept returns under the following conditions:
- Returns Window: Returns are accepted within 14 days from the date of delivery.
- Condition: Items must be returned in their original packaging, unused, and in the same condition in which you received them.
- Proof of Purchase: You must provide a valid receipt or order confirmation as proof of purchase.
To initiate a return, please contact our customer service team at [contact@theremaplink.co.uk] with your order details. We will provide instructions on how to proceed with your return. Please do not send products back without contacting us first, as they will not be processed.
Return Shipping Costs
- The customer is responsible for return shipping costs unless the item is defective or incorrect due to our error.
- We recommend using a tracked delivery service, as we cannot guarantee receipt of your returned item without tracking.
Refunds for Physical Products
Upon receiving and inspecting your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days. Shipping fees are non-refundable, and a restocking fee may apply for certain items.
3. Exchanges
Exchanges are only permitted for defective or damaged items. If you received a faulty product and need to exchange it for the same item, please contact us at [contact@theremaplink.co.uk] within 14 days of delivery. We will arrange for a replacement to be sent upon receiving the defective item.
4. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Digital products, such as downloadable or online-access items.
- Custom or personalized items created specifically for your order.
- Items that have been used, damaged, or altered by the customer.
5. Exceptions and Disputes
If you believe there has been an error or an exceptional circumstance regarding your purchase, please reach out to our customer service team. We aim to resolve any issues amicably; however, we reserve the right to refuse refunds or returns that do not comply with this policy.
6. Contact Information
For any questions, clarifications, or concerns about our Returns & Refund Policy, please contact us at:
- Email: [contact@theremaplink.co.uk]
Legal Notice
This Returns & Refund Policy is governed by and construed in accordance with UK law. By making a purchase on our website, you agree to this policy in full. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.